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Are you passionate about helping people navigate important processes through exceptional service and support? Cook Inlet Housing Authority is seeking a Customer Care Specialist to support applicants throughout the housing application process. In this role, you will provide excellent customer service, guide applicants through intake and eligibility requirements, and help ensure a positive experience for everyone seeking housing services. What’s in It for You?: Join a supportive and talented team who work collaboratively and will value your talents. Opportunities to grow and learn through industry trainings and mentorship. Work that helps change our community for the better. Competitive salary and benefits package; Compensation: $21.63 – $25.24 per hour (DOE) Medical plans offered through the Federal Employee Health Benefits (FEHB) Program Employer-paid Dental and Vision coverage Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability Generous Paid Time Off (PTO) Accrual & Paid Holidays State of Alaska PERS/SBS Retirement Plus many other supplemental insurance offerings What You’ll Be Doing: Customer Service: Provide excellent customer service, creating a positive and easy experience for all clients. Assist applicants with application completion, status updates, and answering general questions promptly via the phone, electronic inquiries, and walk-ins. Assess client needs and provide information and/or applications for services. Application Processing: Schedule and manage applicant appointments to complete application intake and prescreening process. Verify soft income calculation and determine appropriate wait list placement. Recommend application approval or denial based on CIHA criteria guidelines and notify applicants of housing eligibility status. Community Outreach: Utilize and maintain a network of referral resources for client needs. Promote CIHA housing programs and provide referrals to appropriate services. Represent CIHA at informational booths at various events as required. What We’re Looking For: Think you’ve got what it takes? Here’s what we’re after: Customer Service Skills: You’ve mastered the art of providing excellent customer service and can communicate effectively both verbally and in writing. Detail-Oriented: You can read, analyze, and interpret policies and procedures, related Federal and State regulations, and other compliance-related documents. Tech-Savvy: Proficiency in Microsoft Office suite is a must. Cultural Awareness: Ability to interact professionally and sensitively with culturally, and economically diverse clientele. Confidentiality: You handle sensitive information with care and the highest industry standards for protection. The Basics: Education: An associate degree in business, property management, or other real estate-related field. Eligibility processing may be substituted on a year-for-year basis. Experience: Four years of experience working in customer service. Housing or property management experience preferred. Certifications: Preferred; NAHASDA essentials or LIHTC certification training. If you’ve got it, great! If not, we’ll help you get it. Driver’s License: Current AK Driver’s license. Who We Are: We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

Desk job not for you? Love working outdoors? Grab your sunscreen, ball cap, and work gloves, CIHA is looking to bring on a Groundskeeper to help keep our properties and grounds looking great all year round. This role is hands-on and varied— from mowing and raking to snow shoveling and equipment upkeep, it’s all about keeping things safe, clean, and welcoming for our residents and guests. It's a solid role with great benefits and a chance to be part of something meaningful. Why Join Us? Join a team where your hard work is recognized and appreciated Become a part of an organization with supportive leadership Satisfaction that your skills are making our neighborhoods and community clean, safe, and welcoming Competitive salary and benefits package; Compensation: $21.63 – $24.04 per hour (DOE) Medical plans offered through the Federal Employee Health Benefits (FEHB) Program Employer-paid Dental and Vision coverage Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability Generous Paid Time Off (PTO) Accrual & Paid Holidays State of Alaska PERS/SBS Retirement Plus many other supplemental insurance offerings What We’re Looking For We’re seeking a dependable, physically capable individual who thrives working outdoors and understands the importance of safety and quality workmanship. You take pride in what you do and bring a strong work ethic to every task. The Basics: High School Diploma or equivalent Previous yardwork experience and use of lawn equipment required Ability to lift 70-100 lbs and work in varied weather conditions. Knowledge of building maintenance and safety precautions Valid Driver’s License. What You’ll Be Doing Grounds & Site Maintenance Perform manual labor including lifting/moving materials Rake and care for leaves, shrubs, plants, trees, and flowers Weed, mow, thatch, seed, and maintain lawn areas Provide snow removal and winter grounds care Assist with janitorial tasks and general property sanitation Performs general labor duties including debris removal, trash hauling and disposal, and site sanitation. Equipment & Safety Operate and maintain lawn tools and mechanical equipment Safely apply treatments and sprays, prune shrubs and trees Maintain work sites in organized, clean condition Follow safety protocols and report any issues to the supervisor Collaboration & Other Duties Work closely with other department staff as needed Receive assignments via written or verbal instructions Complete miscellaneous tasks as assigned Ability to work independently and also with other team members Who We Are We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

Cook Inlet Housing Authority (CIHA) is seeking an experienced, strategic, and collaborative Senior Human Resources Generalist to serve as a trusted advisor to employees and leadership while supporting a wide range of human resources functions. As a key member of the Human Resources team, you'll provide guidance on employee relations, recruitment, benefits, performance management, compliance, and organizational initiatives. The ideal candidate is knowledgeable, personable, and confident, with the ability to build trust, influence positive outcomes, and provide practical solutions while supporting both employees and organizational objectives. What’s in It for You? • Join a passionate, community-focused organization committed to housing equity and long-term sustainability. • Lead efforts that directly affect the quality of life for families and communities we serve. • Work with, contribute, and learn from colleagues who value collaboration and excellence in all aspects of the work we do. • Advance your career in a dynamic and supportive environment that values continuous learning, leadership development, and cross-functional collaboration. • Competitive salary and benefits package: o Medical plans offered through the Federal Employee Health Benefits (FEHB) Program o Employer-paid Dental and Vision coverage o Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability o Generous Paid Time Off (PTO) Accrual & Paid Holidays o State of Alaska PERS/SBS Retirement  o Plus many other supplemental insurance offerings  What We’re Looking For: We're looking for an experienced HR professional who is equally comfortable building relationships as they are providing trusted guidance to employees and leaders. The ideal candidate is a collaborative partner, strong communicator, and trusted advisor who understands how to balance employee experience with organizational objectives. In this role, you'll serve as a key resource for employees, supervisors, and leadership while helping shape a positive and engaged workplace culture. You'll have the opportunity to make a meaningful impact through employee relations, talent acquisition, benefits administration, performance management, and strategic HR initiatives. Successful candidates will bring: • A passion for fostering a positive employee experience through engaging recruitment, onboarding, and workplace culture initiatives that support long-term retention. • Strong full-cycle recruitment experience, including developing recruitment strategies, sourcing and attracting qualified talent, facilitating interviews, and guiding successful hiring decisions. • The ability to build strong partnerships with leaders to understand workforce needs and develop effective talent acquisition solutions. • Strong employee relations skills, including conducting workplace investigations and resolving concerns with professionalism, discretion, and sound judgment. • Experience managing multiple HR functions while maintaining a high level of service and responsiveness. • The ability to coach and advise supervisors while serving as a trusted resource on a broad range of human resource matters. • A solid understanding of employment laws, compliance requirements, and HR best practices. • A collaborative, solutions-oriented approach and the ability to contribute across multiple HR functions and organizational initiatives. Required Qualifications • Bachelor's degree in Human Resources, Business Administration, or a related field preferred. Equivalent directly related experience may be substituted on a year for year basis. • Six (6) or more years of progressively responsible human resources experience, including employee relations, recruitment, onboarding, benefits administration, performance management, and employment law compliance. What You’ll Be Doing: As a Senior Human Resources Generalist, you will be a key partner to employees, supervisors, and leadership while helping attract, develop, and retain a talented workforce. This role offers the opportunity to make a meaningful impact on the employee experience, workplace culture, and organizational success by focusing on talent acquisition, employee relations, and strategic HR support. In this role, you will: • Lead full-cycle recruitment efforts by partnering with hiring managers and leaders to understand workforce needs, develop effective recruitment strategies, identify and attract qualified candidates, facilitate interviews, and guide the hiring process from posting to onboarding. • Champion a positive candidate experience by ensuring recruitment and onboarding processes are engaging, efficient, and reflective of the organization's culture and values. • Serve as a trusted advisor to employees and supervisors, providing guidance on employee relations matters, workplace concerns, organizational policies, and best practices. • Conduct workplace investigations and support the resolution of employee concerns with professionalism, fairness, and sound judgment. • Coach and support supervisors on performance management, employee development, conflict resolution, and employee engagement strategies. • Partner with HR team members and organizational leaders to identify opportunities for process improvement and enhance the overall employee experience. • Ensure compliance with employment laws, organizational policies, and HR best practices while helping maintain consistency and accountability throughout the organization. • Serve as a collaborative member of the HR team, contributing to special projects, organizational initiatives, departmental priorities, and providing backup support for benefits administration as needed. Who We Are: We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

Cook Inlet Housing Authority (CIHA) is seeking an experienced, strategic, and collaborative Director of Business Improvement to champion organizational excellence and drive meaningful change across our diverse programs and operations. This is an exciting opportunity for a proven leader who is passionate about process improvement, operational efficiency, innovation, and creating exceptional experiences for both employees and customers. As a key member of our leadership team, you will work across departments to eliminate barriers, strengthen collaboration, and implement initiatives that advance CIHA's mission of creating opportunities for people to thrive. What’s in It for You? Join a passionate, community-focused organization committed to housing equity and long-term sustainability. Lead efforts that directly affect the quality of life for families and communities we serve. Work with, contribute, and learn from colleagues who value collaboration and excellence in all aspects of the work we do. Be a key voice at the executive level weighing in on strategy, policy, and innovation. Advance your career in a dynamic and supportive environment that values continuous learning, leadership development, and cross-functional collaboration. Competitive salary and benefits package:  Medical plans offered through the Federal Employee Health Benefits (FEHB) Program  Employer-paid Dental and Vision coverage  Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability  Generous Paid Time Off (PTO) Accrual & Paid Holidays  State of Alaska PERS/SBS Retirement   Plus many other supplemental insurance offerings   What We’re Looking For: We're seeking a strategic and collaborative leader who excels at bringing people together to solve complex challenges, improve organizational performance, and drive meaningful change. The ideal candidate is a trusted partner to senior leaders, capable of seeing both the big picture and the operational details needed to move initiatives from concept to implementation. They are energized by identifying opportunities for improvement, building alignment across departments, and creating sustainable solutions that enhance both employee and customer experiences. Successful candidate will have demonstrated experience leading organizational or operational improvement efforts, facilitating cross-functional teams, and influencing outcomes without relying solely on positional authority. They possess strong business acumen, sound judgment, and the ability to navigate competing priorities while maintaining focus on strategic goals. We are looking for someone who: Builds credibility and trusted relationships with leaders, staff, and external partners. Promotes collaboration and breaks down organizational silos to achieve shared outcomes. Leads change with empathy, transparency, and a commitment to employee engagement. Uses data, analysis, and stakeholder input to make informed decisions and drive continuous improvement. Encourages innovation while balancing practical implementation and operational realities. Demonstrates strong facilitation and project leadership skills, guiding teams to deliver measurable results. Is committed to fostering an inclusive environment where diverse perspectives are valued and incorporated into solutions. Thrives in a mission-driven organization and is motivated by work that creates lasting impact for the communities we serve. Required Qualifications Bachelor's degree in Business, Management, or a related field (relevant experience may substitute for education on a two-for-one basis). Seven (7) years of progressively responsible experience in business management, property management, operations, or a related field. What You’ll Be Doing: As Director of Business Improvement, you will lead initiatives that strengthen organizational effectiveness and support CIHA's strategic objectives. Working across departments, you will help identify opportunities to improve operations, enhance services, and implement solutions that create lasting value for the organization and the communities we serve. In this role, you will: Lead enterprise-wide improvement initiatives that advance organizational priorities and drive measurable results. Partner with department leaders to evaluate existing processes, systems, and workflows and identify opportunities for greater efficiency and effectiveness. Facilitate the planning, execution, and evaluation of strategic projects from concept through implementation. Guide cross-functional teams in developing and testing solutions to operational challenges and service delivery opportunities. Establish project plans, timelines, performance measures, and reporting mechanisms to ensure accountability and successful outcomes. Monitor progress, assess results, and communicate project status and recommendations to executive leadership. Research industry trends, best practices, and emerging approaches to support informed decision-making and innovation. Support implementation of internal audit recommendations and organizational improvement efforts. Collaborate with Learning and Development to ensure successful adoption and sustainability of process improvements. Provide leadership and direction to Business Improvement staff while supporting department goals and organizational priorities. Serve on organizational councils, committees, and collaborative workgroups that support CIHA's strategic initiatives. Who We Are: We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

We're looking for a highly skilled technology professional who thrives on solving complex challenges and driving continuous improvement. Cook Inlet Housing Authority is hiring a Senior Network & Systems Engineer to lead critical infrastructure initiatives, strengthen cybersecurity, and ensure the stability and performance of enterprise systems that support the organization's day-to-day operations. This role offers a unique combination of strategic influence, technical leadership, and hands-on engineering in a collaborative environment where your expertise will be valued, and your contributions will have a visible impact. What’s in It for You? • Collaborative work with a super smart, forward-thinking team that has permission to provide innovative solutions to organizational challenges. • Opportunities to grow and learn not only in your department but also within the organization. • Professional development and trainings related to your career and industry. • A workplace where your contributions make a real difference. • Work that helps change our community for the better. • Competitive salary and benefits package; o Compensation: $110,000 – $120,000 annually (DOE) o Medical plans offered through the Federal Employee Health Benefits (FEHB) Program o Employer-paid Dental and Vision coverage o Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability o Generous Paid Time Off (PTO) Accrual & Paid Holidays o State of Alaska PERS/SBS Retirement o Plus many other supplemental insurance offerings What We’re Looking For: We're seeking someone who combines strong technical knowledge with excellent judgment, communication skills, and a customer-service mindset. The ideal candidate thrives in a dynamic environment, enjoys solving complex technical challenges, and can confidently work both independently and collaboratively. Successful candidates will demonstrate: • Strong troubleshooting and analytical skills. • The ability to prioritize work and manage multiple projects simultaneously. • Experience communicating technical information to non-technical audiences. • A commitment to continuous improvement and technology best practices. • Initiative, accountability, and sound decision-making skills. The ideal candidate will have experience working with many of the technologies that support our environment, including: • Microsoft Windows Server, Windows 10/11, Active Directory, Exchange, Microsoft 365, Intune, SharePoint, and SQL Server. • VMware virtualization platforms and NetApp storage systems. • Fortinet firewalls, switches, and wireless solutions. • Cisco networking technologies and Meraki appliances. • Mobile Device Management (MDM) platforms. • Cybersecurity tools, monitoring solutions, and backup/recovery systems. • Remote Monitoring and Management (RMM) tools. • Video conferencing and collaboration technologies. Required Qualifications • Bachelor's degree in Information Technology, Network Administration, Telephony, or a related field; equivalent professional experience may be substituted on a year-for-year basis. • CompTIA Network+ or Cisco CCNA certification required. Expired certifications may be considered when supported by at least two years of recent, relevant experience. • Seven (7) years of network administration experience. • Five (5) years of project management experience. What You’ll Be Doing: In this role, you'll take ownership of CIHA's enterprise network and systems infrastructure, helping ensure critical technology services remain secure, reliable, and operating at peak performance. You'll oversee the design, implementation, monitoring, and continuous improvement of the systems and networks that support employees across the organization while serving as a key technical leader within the IT team. Beyond daily administration and support, you'll play a critical role in shaping CIHA's cybersecurity, disaster recovery, and business continuity strategies. Working closely with IT leadership, you'll help protect organizational data, strengthen infrastructure resilience, and ensure technology services remain available when they are needed most. Your expertise will help guide decisions related to network security, capacity planning, backup and recovery solutions, and infrastructure best practices. Key areas of responsibility include: • Managing and supporting multi-site network infrastructure, including LAN, WAN, wireless, firewall, VPN, and telecommunications systems. • Administering enterprise systems, servers, storage, virtualization platforms, and Microsoft technologies. • Leading infrastructure upgrades, deployments, and technology improvement initiatives. • Developing and maintaining cybersecurity, disaster recovery, and business continuity solutions. • Monitoring system health, performance, and security while implementing improvements that enhance reliability and efficiency. • Serving as a senior technical resource and Tier III escalation point for complex issues. • Partnering with vendors and service providers to ensure reliable, high-performing solutions. • Evaluating emerging technologies and making recommendations that support organizational goals. Who We Are: We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

We are looking for a skilled and motivated professional to join our Housing Services team as an Eligibility Supervisor. This role is ideal for someone who thrives in a fast-paced, compliance-driven environment and is passionate about developing staff, ensuring accuracy, and delivering high-quality service to applicants and residents. If you’re energized by coaching others, improving processes, and ensuring programs run efficiently and compliantly, this is your opportunity to make a meaningful impact. What’s in It for You? • A leadership role that directly impacts housing access, program compliance, and team success • Opportunity to mentor staff and improve critical systems and processes • Work that supports individuals and families across our communities • Competitive salary and benefits package; o Compensation: $33.65 – $37.26 per hour (DOE) o Medical plans offered through the Federal Employee Health Benefits (FEHB) Program o Employer-paid Dental and Vision coverage o Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability o Generous Paid Time Off (PTO) Accrual & Paid Holidays o State of Alaska PERS/SBS Retirement  o Plus many other supplemental insurance offerings  What You’ll Be Doing: As the Eligibility Supervisor, you’ll oversee the daily work of Eligibility Specialists and ensure the accurate, timely, and compliant processing of applicant and resident eligibility across multiple housing programs. Supervision & Staff Development • Supervise, coach, and mentor Eligibility Specialists • Lead recruitment, onboarding, and training efforts • Monitor workload, productivity, and customer service delivery • Conduct performance evaluations and support staff development Program Oversight & Compliance • Oversee initial, interim, and annual certifications to ensure accuracy and timeliness • Review and approve files to ensure compliance with LIHTC, HUD, NAHASDA, AHFC, and other requirements • Conduct quality control audits to maintain high standards and reduce errors • Interpret regulations and guide staff through complex eligibility scenarios Operations & Process Improvement • Manage waitlists and eligibility tracking systems • Identify workflow inefficiencies and implement improvements • Support updates to policies, procedures, and training materials • Collaborate with Property Management and Operations teams to resolve compliance issues Customer Experience & Problem Solving • Support staff in resolving complex or escalated applicant and resident concerns • Use conflict resolution and de-escalation techniques to achieve positive outcomes • Promote a professional, respectful, and customer-focused environment What We’re Looking For: We’re seeking a confident and detail-oriented leader who brings strong regulatory knowledge, analytical thinking, and a passion for team development. You’ll be successful in this role if you: • Are highly organized and able to manage competing priorities • Communicate clearly and effectively across teams and with customers • Have strong problem-solving and analytical skills • Can interpret and apply complex housing program regulations • Are committed to accuracy, compliance, and continuous improvement The Basics • Bachelor’s degree in business, accounting, housing, or related field preferred • Minimum of 6 years of experience applying HUD, LIHTC, NAHASDA, or similar program regulations • Minimum of 2 years of supervisory experience required • Certification in two (2) or more of the following: Certified Occupancy Specialist, Tax Credit Specialist, Housing Credit Certified Professional, Blended Occupancy Specialist, Specialist in Housing Credit Management, and/or Certified Professional of Occupancy, C3P (Certified Credit Compliance Professional, NAHASDA Certification (various training providers). • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) • Valid Alaska Driver’s License required Who We Are:  We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing.  We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community.  Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!  

Love working outdoors? Ready to take the lead? Bring your experience and leadership skills to Cook Inlet Housing Authority (CIHA). We’re looking for a Lead Groundskeeper to oversee and coordinate groundskeeping operations across our portfolio, ensuring our properties remain safe, clean, and welcoming for our residents and guests. It's a solid role with great benefits and a chance to be part of something meaningful. Why Join Us? • Lead a team and make a visible impact in the community • Be part of a mission-driven organization that values collaboration and growth • Satisfaction that your skills are making our neighborhoods and community clean, safe, and welcoming What We’re Looking For We’re looking for a reliable, motivated individual who enjoys working outdoors and can confidently balance hands-on work with leading and coordinating a team. You prioritize safety, take pride in high-quality results, and bring a strong work ethic to everything you do. Skills & Experience: • Minimum of 2 years of hands-on experience with landscaping or lawn equipment • Demonstrated experience leading or supervising groundskeeping staff • Ability to lift 70-100 lbs. and work in varied weather conditions. • Valid Driver’s License. • Ability to manage multiple projects and meet deadlines with minimal supervision • Knowledge of landscaping practices (soil, planting, maintenance techniques) • Experience using basic computer programs (Outlook, Word, Excel) What You’ll Be Doing Leadership & Coordination • Lead and oversee daily work of groundskeeping staff • Assist the Maintenance Supervisor to plan and coordinate landscaping and grounds maintenance projects across multiple properties • Monitor crew productivity, performance, and workflow; provide feedback and guidance • Ensure work is completed on schedule, safely, and to high-quality standards Grounds & Site Maintenance • Perform manual labor including lifting/moving materials • Rake and care for leaves, shrubs, plants, trees, and flowers • Weed, mow, thatch, seed, and maintain lawn areas • Provide snow removal and winter grounds care • Assist with janitorial tasks and general property sanitation • Performs general labor duties including debris removal, trash hauling and disposal, and site sanitation. Equipment & Safety • Operate and maintain lawn tools and mechanical equipment • Ensure compliance with safety standards, CIHA policies, and OSHA guidelines • Train staff on equipment use, chemical application, and safe work practices • Follow safety protocols and report any issues to the supervisor Who We Are We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing.  We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community.  Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

Cook Inlet Housing Authority (CIHA) is looking for a skilled HVAC Technician to support and maintain HVAC and refrigeration systems across our residential and commercial properties. In this role, you’ll help ensure our buildings remain safe, functional, and comfortable for our residents. This is a field-based position working across multiple properties and collaborating with maintenance staff and property teams. Who We Are: We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit! What’s in It for You? • A combination of self-directed and collaborative work under the direction of a highly organized, straight forward manager. • A workplace where your contributions are recognized and make a real difference. • Work that helps change our community for the better. • Competitive salary and benefits package; o Compensation: $33.65 – $37.26 per hour (DOE) o Medical plans offered through the Federal Employee Health Benefits (FEHB) Program o Employer-paid Dental and Vision coverage o Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability o Generous Paid Time Off (PTO) Accrual & Paid Holidays o State of Alaska PERS/SBS Retirement o Plus many other supplemental insurance offerings What You’ll Be Doing: • Perform inspection, installation, repair, and modification of HVAC and refrigeration systems, including compressors, chillers, pumps, and ventilation equipment. • Conduct preventative maintenance on boilers, air conditioning, and refrigeration systems; monitor performance and make necessary adjustments. • Diagnose issues and repair or replace components such as motors, thermostats, valves, belts, and safety controls, including related electrical work. • Install and calibrate systems and piping; rebuild and maintain compressors and mechanical equipment while ensuring tools and inventory are in safe working order. • Coordinate and document work, maintain clean and safe job sites, respond to on-call emergencies, and identify/report safety concerns to support resident safety. What We’re Looking For: We’re looking for a hands-on HVAC technician with strong troubleshooting skills and the ability to manage work efficiently in the field: Here’s what we’re after: • At least 2 years of HVAC journeyman-level experience in maintenance and repair. • Active Alaska HVAC Journeyman or Master License. • Valid Driver’s License and reliable, insured vehicle suitable for all-weather travel. • Strong working knowledge of HVAC and refrigeration systems, tools, and safety practices. • Ability to troubleshoot, prioritize tasks, and work independently with minimal supervision. • Comfortable with moving heavy and large appliances – must be able to lift 70-100lbs. • Basic computer skills (Microsoft Word, Excel, Outlook preferred). • Strong communication skills and the ability to work respectfully with residents, staff, and contractors. • Someone who’s dependable, proactive, and likes working collaboratively.

Are you detail oriented, take pride in accurate documentation and well-organized compliance work, and understand number-based decision making? Cook Inlet Housing Authority (CIHA) is looking for an Eligibility Specialist I-II to join our team! Your work helps individuals and families access safe, stable housing while supporting CIHA’s commitment to accuracy and compliance. What’s in It for You? • Join a supportive and talented team who work collaboratively and will value your talents. • Opportunities to grow and learn through industry trainings and mentorship. • Work that helps change our community for the better. • Competitive salary and benefits package; o Compensation: $23.07 – $27.64 per hour (DOE) o Medical plans offered through the Federal Employee Health Benefits (FEHB) Program o Employer-paid Dental and Vision coverage o Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability o Generous Paid Time Off (PTO) Accrual & Paid Holidays o State of Alaska PERS/SBS Retirement o Plus many other supplemental insurance offerings What You’ll Do As an Eligibility Specialist I-II, you’ll guide applicants and tenants through the housing process with professionalism and care. Your work ensures individuals and families have access to safe, affordable housing, while maintaining program compliance. • Calculate household income using program formulas and regulatory guidance under LIHTC, NAHASDA, HUD, and related programs. • Review and analyze applicant financial documentation (pay stubs, W 2s, 1099s, bank statements) to validate income and assets. • Communicate with applicants to explain required documentation, next steps, and program requirements. • Accurately maintain and update client information in housing software, ensuring confidentiality. • Collaborate with internal teams on compliance, reporting, and file audits. Eligibility Specialist II specific: • Support lease-up activities and special operational projects. • Review and interpret intricate financial documentation to validate eligibility decisions. • Conduct detailed file reviews and quality checks to ensure full compliance with program standards with minimal errors. What We’re Looking For • Accuracy Champion: You’re committed to precision in calculations, documentation, and file organization — ensuring every eligibility action is complete and regulation ready. • Documentation Analyst: You excel at interpreting financial documents, verification forms, and policy requirements with clarity and consistency, applying strong attention to detail. • Customer Service Pro: You’ve mastered the art of providing excellent customer service and can communicate effectively both verbally and in writing. • Tech-Savvy: Proficiency in Microsoft Office suite is a must. • Culturally Competent: Ability to interact professionally and sensitively with culturally, and economically diverse clientele. • Confidentiality Expert: You handle sensitive information with care and the highest industry standards for protection. The Basics Eligibility Specialist I • Associate degree in business, accounting, housing, or related field preferred, or Two (2) years of directly applicable experience in housing programs or eligibility-related work required. • Experience working with confidential financial or personal documents • Experience engaging with culturally and economically diverse populations. • Valid Driver’s license. Eligibility Specialist II (Everything from Level I, plus:) • Associate degree in business, accounting, housing, or related field preferred, or Three (3) years of directly applicable experience in housing programs or eligibility-related work required. • Demonstrated experience reviewing income and asset documentation and completing eligibility determinations. • COS or TCS certification required, or completion within one year of employment. Who We Are We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing throughout the Cook Inlet Region of Southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region, Inc. We believe in collaboration, creativity, and community-building. Our mission is to create housing opportunities that empower our people and build our community.

Looking for a jack-of-all-trades who likes working with a team and enjoys troubleshooting a variety of property challenges. Cook Inlet Housing Authority (CIHA) is looking for skilled Residential Maintenance Technicians (also known as Mechanics) to help support and maintain our portfolio of residential properties. In this role, you’ll perform a wide range of skilled and semi-skilled maintenance and repair tasks, helping ensure our residential buildings and community spaces remain safe, functional, and welcoming for our residents. This is a hands-on, field-based role working both independently and as part of a property team to deliver high-quality service across multiple residential sites. What’s in It for You? • A combination of self-directed and collaborative property management work with a skilled team of maintenance mechanics under the direction of a highly organized, straight forward manager. • Professional development and trainings related to your career and industry. • A workplace where your contributions are recognized and make a real difference. • Competitive salary and benefits package; o Compensation: $24.04 – $34.85 per hour (DOE) o Medical plans offered through the Federal Employee Health Benefits (FEHB) Program o Employer-paid Dental and Vision coverage o Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability o Generous Paid Time Off (PTO) Accrual & Paid Holidays o State of Alaska PERS/SBS Retirement o Plus many other supplemental insurance offerings o Currently offering a $2,000 hiring bonus: o 50% paid after 90 days of employment o 50% paid after 6 months of employment What You’ll Be Doing: • Perform general maintenance tasks including plumbing, electrical, drywall, and painting. • Assist with preventative maintenance and regulatory inspections. • Complete unit inspections and create materials/work estimates. • Complete high-quality repairs and installations, including cabinetry, flooring, windows, and siding. • Perform specialized work such as window glazing, tile installation, and masonry repairs. • Repair and install various flooring types, including soft flooring and ceramic tile, as well as window glass installation. • Carry out moderate plumbing work, including measuring, cutting, threading, and installing pipes for water line repairs. • Conduct make-ready inspections; develop scopes of work, material lists, and labor estimates for maintenance tasks and projects. • Use safe work practices and comply with CIHA procedures. • Respond to after-hours emergency calls while assigned to on-call duties. • Work independently and as part of a property team. What We’re Looking For: We are looking for someone who will fit with our established team, skills are important but who you are and how you show up matters to us—whether you're just starting out in Residential Maintenance or have years of experience. Here’s what we’re after: All Maintenance positions • Strong working knowledge of building maintenance trades, safety standards, and relevant tools/equipment. • Ability to quickly shift gears, juggle priorities, and meet multiple deadlines. • Comfortable with physically demanding work—must be able to lift 70 lbs, climb ladders, and work outdoors in varying weather. • Solid organizational skills and the ability to estimate materials, document repairs, and follow scheduled maintenance plans. • Someone who’s dependable, proactive, and likes working collaboratively. • Valid Driver’s License and reliable, insured vehicle suitable for all-weather travel. Maintenance Mechanic I • Three years’ experience working in the maintenance trade, preferably in residential building maintenance • Willing and able to complete UPCS or HQS certification within 12 months of hire (if not already certified). Maintenance Mechanic II (Everything from Level I, plus:) • Six years apprenticeship training (or equivalent work experience) • Four years of journeyman experience in building maintenance, electrical, carpentry, plumbing or mechanical trades work. Who We Are We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit! *The posted salary range reflects multiple maintenance positions, from Maintenance Repairer through Maintenance Technician II. Placement within the range will be determined based on the level of the position offered, as well as the candidate's qualifications, skills, and relevant experience.